Receiving your order

When you receive your order please follow these guidelines.

  • Inspect it carefully as of contents and conditions.
  • Maintain all original packaging, as cartons, wrappings, manuals, labels, and tags.
  • All claims/damages must be reported within 5 days of receiving your order.

Return Policy

Judaicauniverse.com wishes to bring you the finest Judaic collection from across the globe.
Unfortunately you still may find yourself dissatisfied with a particular item, no problem! You can return *any non-defective item for exchange, store credit or money back within 5 days or receiving the order.

  • * Items that were personalized such as Kippas, embroidered items, and personalized items cannot be returned nor exchanged.
  • If your product is defective or if we shipped you the wrong item you may return it within 5 business days for a replacement.
  • All returned merchandise must be unused and in the condition you received it including original packaging (carton, wrapping, labels, tags, and manuals).
  • We cannot grant refunds for Sterling silver items. You may however exchange it for another item of equal or higher value.
  • Refunds exclude any incurred shipping charges.
  • reserve the right to charge a minimum of 25% restocking fee.
  • Seasonal items must be returned and delivered to our warehouse before the start of that season or Holiday; otherwise we reserve the right to refuse the return.
  • Prior to returning any item you must contact us via-email judaicauniverse@optonline.net or call us at 1-718-975-6797 to receive a return authorization number (RMA#).
  • You must return the item in its original box, with the RMA# marked from the outside, include the invoice and a letter explaining why you are dissatisfied with the item, properly seal the package and ship it with regular Ground service, For your protection, make sure to insure the package. Judaica Universe will not be responsible for lost or damaged packages.
  • Note: we are only responsible for the monetary damage of an item and not for any damages it caused.
  • NO RETURNS WILL BE ACCEPTED WITHOUT A #RMA NUMBER.
Thank You
Maurice Ben-Or