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JudaicaUniverse.com Policy
Receiving your order
When you receive your
order please follow these guidelines.
Inspect it
carefully as of contents and conditions.
Maintain all original packaging, as cartons,
wrappings, manuals, labels, and tags.
All claims/damages must be reported within 5
days of receiving your order.
Return Policy
Judaicauniverse.com wishes to bring you the finest Judaic collection
from across the globe.
Unfortunately you still may find yourself
dissatisfied with a particular item,
no problem! You can return *any
non-defective item for exchange,
store credit or money back within 5
days or receiving the order.
* Items that were
personalized such as Kippas, embroidered items,
and personalized items
cannot be returned nor exchanged.
If your product is defective or if we shipped you
the wrong item
you may return it within 5 business days for a
replacement .
All returned merchandise must be unused and in the
condition you received it
including original packaging (carton,
wrapping, labels, tags, and manuals).
We cannot grant refunds for Sterling silver items.
You may however exchange it for another item of equal or higher value.
Refunds exclude any incurred shipping charges.
reserve the right to charge a minimum of 25%
restocking fee.
Seasonal items must be returned and delivered to
our warehouse
before the start of that season or Holiday; otherwise we
reserve the right to refuse the return.
Prior to returning any item you must contact us
via-email judaicauniverse@optonline.net
or call us at 1-718-975-6797 to
receive a return authorization number (RMA#).
You must return the item in its original box, with
the RMA# marked from the outside,
include the invoice and a letter
explaining why you are dissatisfied with the item,
properly seal the
package and ship it with regular Ground service,
For your protection,
make sure to insure the package.
Judaica Universe will not be
responsible for lost or damaged packages. We
Note: we are only responsible for the monetary
damage of an item and not for any damages it caused.
NO RETURNS WILL BE ACCEPTED WITHOUT A #RMA NUMBER.
Thank You
Maurice Ben-Or
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Judaica Arts&Gifts